Electric Utility Management

Overview

A dynamic Training Program encompassing all aspects of utility management activities and objectives including operation, financial control, regulatory compliance, and structure to cope with recent industry trends.

Who Benefits:

Officers, executives, professionals as well as anyone who wants to learn more about the utility business.

Language Availability:

English and Mandarin

Format:

• Video
• MPEG

Video Support Material:

Reproducible student workbook and instructor guide available with each module.

View the Learning Objectives

Program Segments

7601 The Electricity Business

Function and obligations of the public utility company; public or private ownership; power generation, co-generation, power purchase; transmission systems, interconnections; power pools; dispatching generation; transmission network constraints; distribution systems; power system planning; power quality, availability and reliability.

7602 Management Organization

Types of companies; the task of management; company organization and divisions; setting company objectives; long term and short term planning; statutory regulations - technical, financial and environmental; human resources development; labor relations.

7603 Customer Service

Classification of customers; customer information and communication; customer relations, p.r.; focus on the customer; energy conservation; load management (peak shaving); dsm (demand side management) techniques; considerations of competition; customer billing and collection; dealing with bad debts; responding to customer complaints; utility diversification.

7604 Electric Utility Accounting

Need for accounting; the balance sheet and income statement; treatment of operating expenses; asset value of plant and property; depreciation; code of accounts; budgeting.

7605 Electric Utility Rates & Rate Setting

The utility's monopoly; regulation of rates to protect customers; the regulatory board; rate of return on investment (assets); the two part tariff, capacity and energy; block rates, differential rates; marginal cost pricing; allocation of costs between customer classifications; interruptible rates, stand-by rates; rate hearings.

7606 Electric Utility Financing

The capital intensive business; bonds, stocks, capital structure; security regulations; sale/lease back arrangements; balance sheet relationships; financial ratios; capital investments in new plant criteria; investment appraisal; discounted cash flow; rate of return on investment.

7607 Deregulation and Competition

Generation competition; operation of the pool system; spot market price; transmission charges; ferc rules and other legislation; open-access rules; power wheeling; nugs & ipps; wholesale & retail power purchase; direct bi-lateral power contracts; stranded assets; unbundling of services; open information-access; nerc reliability concerns, power brokering.

7608 Deregulation in Practice

Consumer's choice of supplier; limits imposed by system operation needs; operation of pool system in Britain, bidding and schedule process; compensation for transmission constraints; payment for availability and spinning reserve; payment for system support service, voltage, energy imbalance, transmission system and distribution system charges; the function of retailers; examples of North American practice; bilateral agreements and iso's (independent system operators).